Need to cancel your booking?
1. NON-REFUNDABLE DEPOSITS
When making a booking with us, we may require a non-refundable deposit upfront, which will be applied against payment of the full cost of our Services.
All transactions are final and if you later cancel your booking, the non-refundable deposit will remain the property of Breahna Lee Robertson t/as Breahna’s Pet Care. The deposit will be deemed to be liquidated damages in full payment for our costs, efforts, and lost business opportunities in connection with your booking.
2. REFUNDS & CANCELLATIONS
If you cancel a booking without giving us adequate notice, it prevents another client from being served by us and this policy is used as a way of respecting the time of everyone involved. This policy has been designed to be fair to both our business and other clients who would otherwise have wanted a booking with us.
We appreciate and understand that situations can arise in which you must cancel your booking. Due to our limited booking availability, we request that you cancel with adequate notice so that we can try to fill that booking with another client.
You can cancel your booking via the online platform via which you made your booking.
Subject to the provision above relating to any non-refundable deposit:
1. cancellations made within no less than 168 hours (i.e. no less than 7 full calendar days) of the booking commencement time will be eligible for an 80% refund
2. cancellations made within no less 48 hours (i.e. no less than 2 full calendar days) of the booking commencement time will be eligible for a 50% refund
3. cancellations made later than 48 hours (i.e. less than 2 full calendar days) of the booking commencement time, or at any time during an overnight stay, will not be eligible for a refund.
All references to cancellations herein include a reference to rescheduling of bookings.
Other than as stated in this policy, we do not offer refunds if:
1. You change your mind
2. You insist on having our services provided in a particular way, if it is against our advic
3. You fail to clearly explain yours or your pet’s needs to us
4. We deem your pet to be dangerous or
5. A problem occurs that is outside of our control (e.g. extreme weather).
We believe that good client and business relationships are based upon mutual understanding. If you have any questions about this policy, please contact us.