Privacy Policy
1 PRIVACY POLICY
1.1 Breahna Lee Robertson t/as Breahna’s Pet Care is a business registered in Australia (us, our or we) and is committed to keeping your personal data safe and secure. In doing so, we follow the spirit of the Australian Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act). However, until such time (if at all) as we are subject to the Act, we have chosen not to opt in to the Act.
1.2 By engaging our services or using our website (together, the, or our, Services), you are giving consent to us for the use of your personal information in the manner set out in this Privacy Policy.
2 GIVING CONSENT
2.1 You are not obliged to disclose personal information about yourself when you visit our website. Where practicable, we will allow you to deal with us on an anonymous or pseudonymous basis.
2.2 If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your ability to use our Services.
2.3 By providing us with any personal information, you consent to us using this information to assist you and to offer our Services in accordance with this Policy.
3 COLLECTION OF PERSONAL INFORMATION
3.1 Personal information is information or an opinion that identifies an individual. Examples of personal information we collect includes names, user names, gender, email addresses, phone and facsimile numbers, address, social media information, age, date of birth, and information about your personal and business circumstances and pet.
3.2 Personal information may be collected by us from you in a variety of ways, including but not limited to:
(a) when you register for our Services
(b) when you interact with us electronically or in person
(c) when you access our Services and
(d) when we provide products and/or Services to you.
3.3 Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by a third party.
3.4 The personal information that we collect and hold about you depends on your interaction with us. We collect your personal information for the primary purpose of providing our Services and to communicate with you. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing/SMS/social media lists and platforms including those from business intelligence platforms (if any) at any time by contacting us in writing or using the “opt out” or “unfollow” functions that we include in our communications or are available on said platforms.
3.5 Some personal information (e.g. race, ethnicity, health, criminal record etc.) is sensitive and requires a higher level of protection. If we hold any sensitive personal information, we will not use or disclose your sensitive personal information other than as permitted by law or with your consent.
3.6 We may collect website activity statistics such as number of visitors, pages visited, time and date of visit and where you accessed our website from, so that we can make informed decisions relating to improving our website and the Services we deliver. This information is anonymous and doesn’t identify a person.
3.7 We may also collect personal information from you when you use or access our Services or via our social media pages. This may be done through the collection of your IP address and the use of web analytics tools (such as Google Analytics), ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
4. USE AND DISCLOSURE OF PERSONAL INFORMATION
4.1 We may use and/or disclose your personal information to:
(a) enable us to provide our Services to you and our clients and business partners
(b) keep records and for administrative purposes
(c) provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing our Services
(d) improve and optimise our Service offering and client experience
(e) enable us to use outsourcing services, such as data storage, debt collection, bulk distribution and mailing, direct marketing, and technology support
(f) enable you to access to the website
(g) track usage and measure traffic statistics of the website
(h) supply to you the products and/or Services that you purchase or request from us
(i) receive and/or access information from third party providers for the provision of our products and/or Services
(j) contact you regarding your use of the products and/or Services offered by us
(k) contact you in relation to comments, complaints, enquiries or dispute resolution
(l) collect payments from you
(m) communicate with third party providers or associate parties with respect to the provision of the Services
(n) send you marketing communications
(o) comply with laws.
4.2 We will not disclose personal information about you, unless it is required, incidental or otherwise related to the primary purpose of providing Services to you or a third party for which you have consented to by engaging our Services or by using our Services. However, we may disclose your personal information to our business partners and suppliers to assist them to provide Services to you as a customer.
4.3 We may from time to time receive or share your personal information from or with third parties for the purposes of providing our Services, understanding how you use them, and making them better. That said, if and when we share your information, we will only do so when we have a legitimate interest in doing so, or to fulfill our obligations to you. The third parties with whom we share it may not be located in your country of residence; however, we only use providers that ensure adequate protection for your personal information at all times and which is comparable to this policy.
4.4 We may also share your details with service providers who assist us with providing our Services, including the hosting of our marketing campaigns and surveys, but only in cases where you have consented to this. You are entitled to decline to receive such third-party communications adjusting your preferences or by contacting us.
4.5 We, in our sole discretion, may disclose your personal information if we are required to do so by law or legal process, including:
(a) in order to establish, exercise or defend our legal rights
(b) as required or authorised by law or
(c) to the extent required to permit us to investigate suspected fraud, harassment or other violations of any law, rule or regulation, our policies, or the rights of third parties or any other suspected conduct we deem improper.
5 SECURITY AND ACCURACY
5.1 It is important that you advise us of changes to your personal information that you have provided to us as it is essential that your personal information is accurate, complete, and up to date in order for us to provide Services.
5.2 We will take commercially reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. However, we are not liable for any unauthorised access to this information.
5.3 We will take commercially reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purposes of providing our Services to you and where we are not required to retain that information by law.
5.4 Our website contains links to other websites. Those links are provided for your convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
6 ACCESS AND CORRECTION
6.1 You are responsible to ensure that the information you provide to us is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide our Services. We will deal with all requests for access to personal information within a reasonable timeframe.
6.2 By written request, you may contact us and ask to know what sort of personal information is held about you, for what purposes, how it is collected, held, used and disclosed and/or to access your personal information. In order to protect your personal information we may require identification from you before releasing the requested information. We reserve the right to charge a reasonable administration fee for this access.
7 IDENTIFIERS
7.1 You acknowledge that we retain, collect and maintain your personal information for statistical analysis purposes (whether for commercial or non-commercial purposes). You agree that we may share, distribute and/or transfer information which you have provided to us to third parties, after that information has been de-identified.
8 TRANS-BORDER DATA FLOWS
8.1 We may use cloud services, and as such, its servers may be located in Australia or overseas and you acknowledge, agree and understand that your personal information may be transferred and stored in Australia and other foreign jurisdictions which the cloud services may direct the data to be stored. You agree for us to transfer your information into foreign jurisdictions for the purposes of providing you with the Services. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with this policy
9 COMPLAINTS
9.1 If you have any complaints in relation to this Privacy Policy or privacy practice, please feel free to contact us via the email address listed below.
9.2 We value your opinions and take complaints very seriously. Upon receiving written notice of your complaint about privacy, we will respond in a timely manner to advise you of the outcome following its enquiring into the same. You will also be invited to respond to its outcome. If a response is received, we will assess your response and advise if it has changed its view.
10 GOVERNING LAW & JURISDICTION
10.1 This Privacy Policy is governed by the laws of Victoria, Australia. In the event of any dispute arising out of or in connection with this Privacy Policy, you agree that the exclusive venue for resolving any dispute shall be Victoria, Australia.
11 VARIATION TO THIS PRIVACY POLICY
11.1 We reserve the right to modify or amend this Privacy Policy at any time, for any reason, and without any notice, by posting a revised version on its website. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the website. Your use of the website following these changes means that you accept the revised Privacy Policy.
11.2 This policy was last modified on 16/09/2025
12 CONTACT
12.1 Please contact us if you have any questions regarding this Privacy Policy via email at admin@breahnaspetcare.com.au